{"id":1649,"date":"2021-07-10T13:34:58","date_gmt":"2021-07-10T11:34:58","guid":{"rendered":"https:\/\/miraclerestaurante.es\/?p=1649"},"modified":"2023-09-07T14:52:24","modified_gmt":"2023-09-07T12:52:24","slug":"como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante","status":"publish","type":"post","link":"https:\/\/miraclerestaurante.es\/en\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\/","title":{"rendered":"How to act in case of gluten poisoning in your restaurant"},"content":{"rendered":"

For coeliacs, ingesting gluten causes significant disorders in their bodies.<\/strong>. For the treatment of this disease, until now, the only remedy is total elimination of gluten from the diet<\/strong>, which is why finding establishments that can offer these guarantees when eating out \u2013 even if this is becoming less common \u2013 can be a challenge in everyday life. If your restaurant offers gluten-free options but is not fully compliant with the 100% standard, human error may lead to Gluten poisoning<\/strong> in your establishment. Below we tell you how to deal with it and how to act in those cases: <\/span><\/p>\n

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How to act in case of gluten poisoning in your restaurant<\/span><\/h2>\n
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Taking into account the guidelines we discussed in previous posts about Adapting your restaurant for coeliacs<\/strong><\/a> and that can help you avoid awkward and worrying situations, we give you some tips on How to act in case of gluten poisoning<\/strong>: <\/span><\/p>\n

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    The person affected will notify you<\/strong> if you start to notice symptoms, or if you do in the hours or days following. The person responsible will be the one who has to review the procedures<\/strong> that have been carried out in the kitchen to detect potential errors<\/strong> committed.<\/p>\n<\/li>\n

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    In case the error cannot be found, you can contact ACECOVA<\/strong> if your restaurant is in the Valencian Community and You are an associate.<\/strong> so that they can investigate what happened in your kitchen.<\/p>\n<\/li>\n

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    In the event that your client enters a more delicate situation regarding their coeliac disease, You will need to make the complaint forms available to them.<\/strong> from your establishment, Please provide me with your ticket and all the information on how cross-contamination is avoided in your restaurant.<\/strong>, as well as the action protocols.<\/p>\n<\/li>\n

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    Ensure the service failure has been detected<\/strong> and review the procedures again to ensure that such a mistake is never made again.<\/p>\n<\/li>\n

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    Consultation with the FACE<\/strong> those doubts that may arise about coeliac-friendly food in a restaurant with options and never stop training your staff so they can offer an optimal service.<\/p>\n<\/li>\n<\/ul>\n

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    Dealing with a reputation crisis due to gluten poisoning <\/span><\/h2>\n
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    As we say, there are human errors that can probably be avoided with Good training and much care.<\/strong>In the event that it occurs in your restaurant and you suffer a Reputational crisis on social media<\/strong> For a case like this, we'll give you some advice for dealing with them: <\/span><\/p>\n

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      Own up to the mistake<\/strong>, don't deny what happened.<\/p>\n<\/li>\n

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      Apologise publicly<\/strong> In the event that you can find out through any means, or if the negative review is on your own profiles.<\/p>\n<\/li>\n

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      Let the measures that have been taken be known.<\/strong> so that that error does not happen again.<\/p>\n<\/li>\n

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      Critique with kindness<\/strong>. We are facing a real problem which coeliacs have to deal with daily, and it's not easy at all.<\/p>\n<\/li>\n<\/ul>\n

      Together, across the whole hospitality and restaurant sector, we can improve the lives of coeliacs when they are eating out. <\/span><\/p>\n<\/div>","protected":false},"excerpt":{"rendered":"

      Para los cel\u00edacos, la ingesti\u00f3n de gluten es causa de trastornos importantes en su organismo. Para el tratamiento de esta enfermedad, hasta ahora, el \u00fanico remedio es la eliminaci\u00f3n total del gluten en la dieta, es por ello por lo que encontrar establecimientos que puedan ofrecer estas garant\u00edas a la hora de comer fuera de […]<\/p>\n","protected":false},"author":3,"featured_media":1652,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[90],"tags":[],"class_list":["post-1649","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-celiaquia"],"yoast_head":"\nC\u00f3mo actuar ante una intoxicaci\u00f3n por gluten en tu restaurante - MIRACLE RESTAURANT<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/miraclerestaurante.es\/en\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"C\u00f3mo actuar ante una intoxicaci\u00f3n por gluten en tu restaurante - MIRACLE RESTAURANT\" \/>\n<meta property=\"og:description\" content=\"Para los cel\u00edacos, la ingesti\u00f3n de gluten es causa de trastornos importantes en su organismo. Para el tratamiento de esta enfermedad, hasta ahora, el \u00fanico remedio es la eliminaci\u00f3n total del gluten en la dieta, es por ello por lo que encontrar establecimientos que puedan ofrecer estas garant\u00edas a la hora de comer fuera de […]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/miraclerestaurante.es\/en\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\/\" \/>\n<meta property=\"og:site_name\" content=\"MIRACLE RESTAURANT\" \/>\n<meta property=\"article:published_time\" content=\"2021-07-10T11:34:58+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-09-07T12:52:24+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/miraclerestaurante.es\/wp-content\/uploads\/2023\/07\/e08bcd_c1c515ac6b7749cf845928cafc62fdbcmv2.jpeg\" \/>\n\t<meta property=\"og:image:width\" content=\"799\" \/>\n\t<meta property=\"og:image:height\" content=\"600\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"EL EQUIPO DE EL MIRACLE\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"EL EQUIPO DE EL MIRACLE\" \/>\n\t<meta name=\"twitter:label2\" content=\"Estimated reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"3 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/\"},\"author\":{\"name\":\"EL EQUIPO DE EL MIRACLE\",\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/#\\\/schema\\\/person\\\/579a64221c236cca6466278f8b404c83\"},\"headline\":\"C\u00f3mo actuar ante una intoxicaci\u00f3n por gluten en tu restaurante\",\"datePublished\":\"2021-07-10T11:34:58+00:00\",\"dateModified\":\"2023-09-07T12:52:24+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/\"},\"wordCount\":554,\"commentCount\":0,\"publisher\":{\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/miraclerestaurante.es\\\/wp-content\\\/uploads\\\/2023\\\/07\\\/e08bcd_c1c515ac6b7749cf845928cafc62fdbcmv2.jpeg\",\"articleSection\":[\"Celiaqu\u00eda\"],\"inLanguage\":\"en-GB\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/\",\"url\":\"https:\\\/\\\/miraclerestaurante.es\\\/como-actuar-ante-una-intoxicacion-por-gluten-en-tu-restaurante\\\/\",\"name\":\"C\u00f3mo actuar ante una intoxicaci\u00f3n por gluten en tu restaurante - 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